Take advantage of ICEsoft's commercial support options to ensure ease of development for your ICEfaces applications. Commercial support gives you access to ICEsoft's experienced support engineers and established response times providing you worry free development and deployment for your project. Choose from one of the following support packages listed below:

	Basic	Standard	Professional	Enterprise
Community Support
Forum Access
Documentation
Tutorials
Sample Applications
General Support
Unique Support Inquiries	10	25	50	unlimited
Early Access to Certified Releases
Email Access
Phone Access
Supported IDEs	Eclipse, MyEclipse, NetBeans	Eclipse, MyEclipse, NetBeans	Eclipse, MyEclipse, NetBeans, BEAWorkshop, Oracle JDeveloper	Eclipse, MyEclipse, NetBeans, BEAWorkshop, Oracle JDeveloper
Java EE Frameworks	Facelets	Facelets	Facelets, Hibernate, JBoss Seam, Spring, All Portal Containers	Facelets, Hibernate, JBoss Seam, Spring, All Portal Containers
Remote Desktop Assistance
License Indemnification
7x24 Support				Available
Response Guarantee	2 Days	1 Day	8 hours	4 hours
Deployment Support
Supported App Servers	Tomcat	Tomcat, Jetty, JBoss, GlassFish (limited1 )	Tomcat, Jetty, JBoss, GlassFish, Netweaver, Oracle, WebLogic, WebSphere	Tomcat, Jetty, JBoss, GlassFish, Netweaver, Oracle, WebLogic, WebSphere
Asynch Server Features+(AHS)
Clustering
Discounts
Training Discounts		5%	15%	20%
QuickStart Bundle Discounts2			25%	25%

_{¹ Native asynchronous server features are NOT supported.}

_{² Only available when a Quickstart option is bundled with a Professional or Enterprise support subscription.}

Pricing

	Basic	Standard	Professional	Enterprise
Application Subscription Option
Per Application / Per Year	$3,000	$5,000	Contact Us	Contact Us
# of Named Developers3	1	1	2	2
# of CPUs Included4	3	3	6	6

_{³ Additional Named Developers $1,500/year. (Professional and Enterprise ONLY)}

_{⁴ Additional CPUs $500/CPU (NOT available with Basic). Processor and CPU Definitions: Quad-Core = 2 CPU; Dual-Core = 1.5 CPU;
Production CPU = 1 CPU; Backup CPU = 0.5 CPU; Staging CPU = 0.25 CPU}

Detailed Support and Response Times

	Basic	Standard	Professional	Enterprise
Maximum Response Guarantee
B1	2 Days	1 Day	8 hours	4 hours
B2	5 Days	2 Days	1 Day	1 Day
B3	7 Days	7 Days	5 Days	5 Days
B4	15 Days	15 Days	10 Days	10 Days
Support Times
Mon.-Fri. 9:00 - 5:00 MST and GMT+1
Mon.-Fri. 9:00 - 6:00 MST and GMT+1
Mon.-Sun. 9:00 - 6:00 MST and GMT+1			Available	Available
7x24 Support				Available

To purchase a support package complete thisInquiry Form .

Review the support options information in thisPDF document .