Investing in ICEfaces Commercial Support allows you to develop, deploy and scale your ICEfaces projects with confidence. These customized support packages deliver development and production support for all types of ICEfaces applications. Expert development and deployment advice, along with the added protection of Certified Releases and Emergency Patches allows your team to assuredly roll ICEfaces applications into a production environment, and maintain them over time. ICEfaces support offers the following benefits:

• On Demand Training
• Hands-on Development Support
• Java EE Ecosystem Support
• Enterprise Deployment Support
• Long-term Application Stability and Performance
• Production Support and Patches
• Legal Assurance

To find out more about the benefits of ICEfaces Support,click here , or choose from one of the following support options below:

		Dev Support		Standard	Professional	Enterprise
ICEfaces
Core Framework
Ajax Bridge
Component Suite
Push Server
ICEpack
Self-Serve Training
Facelets Composite Components & Templates
Selenium Functional Testing Package
JMeter & Java Client Load Testing Package
Enterprise Deployment Guide
Clustered Push Development Guide
Enterprise Push Server
Update Services
Software Update Notification
Technical Alerts
Certified Releases & Updates
Consulting Support
Hours available per Term1				2 Hrs	4 Hrs	8 Hrs
Interoperabililty Support
Supported IDEs		Eclipse, MyEclipse, NetBeans, JDeveloper, RAD		Eclipse, MyEclipse, NetBeans, JDeveloper, RAD	Eclipse, MyEclipse, NetBeans, JDeveloper, RAD	Eclipse, MyEclipse, NetBeans, JDeveloper, RAD
Java EE Frameworks		Facelets, Hibernate, JBoss Seam, Spring, All Portal Containers		Facelets	Facelets, Hibernate, JBoss Seam, Spring, All Portal Containers	Facelets, Hibernate, JBoss Seam, Spring, All Portal Containers
Application Servers		Tomcat, Jetty, JBoss, GlassFish, Netweaver, Oracle, WebLogic, WebSphere		Tomcat, Jetty, JBoss, GlassFish	Tomcat, Jetty, JBoss, GlassFish, Netweaver, Oracle, WebLogic, WebSphere	Tomcat, Jetty, JBoss, GlassFish, Netweaver, Oracle, WebLogic, WebSphere
Deployment Support
Clustering
Fail Over
Test Support
Functional Test
Load Test
Problem Resolution
Unique Support Inquiries2		3/9/18		25	50	unlimited
Email Access
Phone Access
Support Access3		Standard Hours		Standard Hours	Extended Hours	Extended Hours
24X7 Support				Optional4	Optional4	Optional4
Emergency Response Time4		8 Hours		24 Hours	8 Hours	4 Hours
Emergency Bug Fix Escalation
Emergency Patch
Custom Build
Support Tools
Online Case Management
Remote Desktop Sharing
Indemnification
License Indemnification
Response Times
B1		1 Day		1 Day	8 Hours	4 Hours
B2		2 Days		2 Days	1 Day	1 Day
B3		7 Days		7 Days	5 Days	5 Days
B4		15 Days		15 Days	10 Days	10 Days

Pricing

		Dev Support		Standard	Professional	Enterprise
Subscription Pricing
Price per Term per Application		Starting at $1,000 2		$5,000	Contact Us	Contact Us
Subscription Term Options		1/3/6 month(s)		1 Year	1 Year	1 Year
# of CPUs5		1		2	6	6
# of Named Developers		1		1	2	2
Additional CPUs5				$500	$500	$500
Additional Named Developers				$1,500	$1,500	$1,500

_{¹ Consulting Support includes training, best practices, code reviews, and performance tuning.}

_{² Dev Support options priced at $1,000 per 1 month term, $2,500 per 3 month term, $4,800 for 6 month term. Terms have 3,9,18 support incidents respectively.}

_{³ Standard Hours = 8:00 - 16:00 GMT / 8:00 - 18:00 EST. Extended Hours = 8:00 - 19:00 GMT / 8:00 - 19:00 EST}

_{⁴ Emergency Response Times only apply to B1 issues.}

_{⁵ CPU Definitions: Quad-Core = 2 CPU; Dual-Core = 1.5 CPU; Production CPU = 1 CPU; Backup CPU = 0.5 CPU; Staging CPU = 0.25 CPU}

To purchase a support package complete thisInquiry Form .

Click here for a printable PDF version of ICEfaces Support options.