Access to Certified EE Releases, Patches, and Emergency Builds
Compatibility with leading Java EE open source & commercial software
Guaranteed Support Levels (SLA) and Response Times
Online Case Management and Bug Escalation Process
Support on Prior Software Releases
Email, Phone, and Desktop Sharing Support
Hand-on Consulting Support Hours
Functional and Load Testing Support
License Indemnification
For more details on the differences between ICEfaces EE and ICEfaces see theICEfaces EE FAQ
.
ICEfaces EE Features and Benefits
ICEfaces EE is based on the ICEfaces open source project, but includes the additional benefits of ICEpack, a suite of technologies and documentation that will enhance your ICEfaces EE project lifecycle from development and testing, to deployment. ICEpack includes the following:
Most ICEfaces EE subscriptions include professional technical support. ICEfaces EE support ensures that you can maintain mission-critical production systems with guaranteed service levels, including hands-on consulting hours and option 24x7 coverage. Effectively manage your support requests via the ICEfaces EE online case management system. Find out more aboutICEfaces EE subscriptions
.
Certified Software Releases
ICEfaces EE is updated on a managed, quality assured release cycle. With a managed release cycle you can plan for upgrades in advance, reducing time and expense while minimizing deployment risk. ICEfaces EE software updates and patches will be released frequently, ensuring the you always have access to the most recent code base so that your ICEfaces EE application continues to deliver and perform worry free for years to come.
Compatibility and Platform Support
Does your ICEfaces EE application need to integrate with a specific application server and/or support a specific Java EE framework? ICEfaces EE supports a robust platform stack that includes a wide range of proprietary and open source application servers, Java EE middleware, and web browsers. Refer to theICEfaces EE Support Platforms
for more information.
Multi-Year Support
ICEfaces EE subscribers are entitled to receive support on any production release of EE for up to 3 years or more depending on their subscription level (1 year for Standard, 2 years for Professional, and 3 years, or optionally more, for Premium). Premium subscribers will have the option to purchase support beyond 3 years on certain EE releases. Multi-year Support will protect your application for years to come, while avoiding the cost associated with constantly having to port your application to the most recent code base. Refer toMulti-year Support and End-of-Life Policies
for more information.
Enterprise Push Server
Exclusive to ICEfaces EE, theEnterprise Push Server
provides scalable, distributed support for clustered Ajax Push deployments. It integrates with all major open source and commercial application servers, including automatic detection of native Asynchronous Request Processing mechanisms, to facilitate highly scalability and high-availability clustered deployment of Ajax Push-enabled ICEfaces applications.
ICEfaces Training
Time is money, so come up to speed fast. ICEfaces training in bundled with several of the ICEfaces EE subscription options. Choose monthly developer-ledOnline Training
, or opt for the pre-recordedSelf-Serve Training
that is accessible anytime you need it.
Robust Security
ICEfaces EE builds on the security architecture in the ICEfaces open source project to deliver the most secure Java EE Ajax solution on the market today. This security architecture prevents cross-site scripting, malicious code injections, unauthorized data mining, fake form submissions and SQL injections attacks. ICEfaces EE compliments the basic security architecture with certified integrations against security middleware like JAAS, Spring Security, and Seam Security. Additionally, SSL configurations are fully supported, and extend to the Enterprise Push Server to completely secure Ajax Push-enabled deployments.
License Indemnification Protection
Ensuring indemnification is a standard part of doing business for large organizations. ICEsoft will indemnify the user of ICEfaces EE software if a third-party patent holder claims that ICEsoft and users of the ICEfaces EE software infringe the patent-holder's intellectual property rights.
Source Code
ICEfaces EE makes available full source code, giving customers the reassurance and flexibility that if necessary, they can extend and customize the software to meet exact functionality and user interface requirements.
